1. We will ship your product on the same day or the next business day, depending on when we receive the order. (UPS is our primary shipping method).
2. We know that you bought the product(s) you did because you are looking for something to happen, something to change. We guarantee that once you've received your product, you will notice a positive shift in the way your body feels. And if, for any reason, you don't see this shift, just let us know within 90 days of your purchase and we'll give you a 100% refund on the product. If you received free shipping, you will be charged for the shipping.
3. Any reports you receive in the bonus are yours to keep.

The following information will be required to process your Return Authorization Number Request:

• Date of Order
• Complete Name as it appears on your order
• Sales Receipt Number (Order number is helpful as well)
• Reason for Return

-We will issue the Return Authorization Number you need for your refund for up to 90 days from the date of purchase. This number needs to be placed on the ouside of the shipping box, as well as inside - on a copy of your sales receipt.

-Please take all precautions to keep the product, cords, warranty information, instruction books and packaging material in as new condition as possible during the 90-day guarantee period, as all of these items will be required for a quick and proper refund. We cannot give refunds for items that are not intact.

-Any FREE items you received with your order need to be sent back along with your return.

The RA number must be written on the outside of the return package for credit. We reserve the right to determine if an item is returnable, shipping charges are NOT refundable. Items returned without an Return Authorization number, or are incomplete or damaged, will be subject to a 25% return fee.

INTERNATIONAL CUSTOMERS: Due to shipping costs and voltage issues, we do extensive testing on all electrical products shipped overseas. You still have 90 days to try the product, but you will be responsible for shipping in both directions for any returns, no matter what the reason.

Cancellation of any order is FREE, if we have not shipped your order. If your order has already been shipped, please follow our Returns Policy.

*We apologize that we cannot extend our full 90-day satisfaction guarantee on any of our supplements, The Body Rolling Book, Body Rolling Video, Reflexology Manual, or any of our sensual products, due to hygienic and legal considerations. Please take a moment to test your item(s) upon receipt, if your sensual product is defective, please call within 30 days from date of purchase for an Exchange Authorization Number and we will send you a replacement product. Product will only be exchanged if they are unused and in original packaging. All sales outide the U.S are final. Our 90-Day Guarantee does not apply to sales outside the U.S.  The ShoulderFlex Massager is also exempt from all return policies.  Returns will only be accepted on ShoulderFlex Massagers where the included pillow is still sealed in original packaging.  We highly recommend viewing the enclosed DVD prior to any use of this item.

Note: All electric items, unless otherwise indicated, are suitable for 110V-120V usage in North America. We offer a line of 220V products located here. If your country does not use 110-120V outlets, you must supply the adaptor or converter needed.

International orders, email us for shipping costs.

We can ship to virtually any address in the world from our offices in Oregon. However, special considerations apply for shipments to APO/FPO addresses, Alaska, Hawaii and international destinations.

Any FREE SHIPPING offers are for destinations within the continental United States. This does not include Alaska, Hawaii, Canada or Mexico.

US Mail shipping is the only option for APO and FPO addresses.

If you are in Alaska, Hawaii, UPS will only ship Next Day Air, 2nd Day Air, or U.S. Postal Priority, which takes approximately the same time as UPS Ground: there is no UPS 3-day shipping to Alaska or Hawaii.

Items shipped to international destinations may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges must be paid by you at the time of importation. We have no control over import duties, brokerage fees, taxes and tariffs, and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for shipping costs and items confiscated by customs. If a package is returned to us by your country's customs, you will be charged for the fees incurred for shipping it back to us.

*Please be sure to type the correct address for your order. If the post office or UPS has to re-route your package to another address because of error, or by your request, you will be charged a fee of $10.

One and two-day shipping is limited to weekday delivery and street addresses; there are no weekend deliveries or deliveries to P.O. Boxes or APO/FPO addresses for these options.

When we offer free shipping on UPS Ground shipments?but you want a different (faster, more expensive, or Priority Mail) option, you will pay the full price of the shipping option you prefer.

For all orders without backordered items placed online by 2:00 pm Pacific Standard Time, we will ship out the same day. All orders placed after 2:00 pm will ship out the next business day. Note: We do not ship orders for weekend delivery, so when calculating arrival time, refer to the above deadlines and use only business days in your calculation.

Scheduled delivery days from the greater Portland metropolitan area

Note: We cannot guarantee that US Mail shipments will go out within 24 hours. While we strive to get each order out as quickly as possible, our preferred method of shipment is via UPS. * 3-Day Select and Ground shipping is not guaranteed to residential addresses.

Here at JMP Enterprises, we are committed to your health and well-being, and therefore we do not barter or sell, exchange, trade or use your personal information (name, address, telephone number, email or billing information) to to any person, organization or company.

Security

Our website uses an SSL (Secure Sockets Layer) server to collect sensitive information such as phone numbers or credit card information. This ensures that your information is secure when you place an order on our website.

SSL technology is a protocol that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made.

Thanks to an SSL-enabled web server and a SSL certificate, you as the customer connecting to our website is assured of three things:

Customer Support/Returns

Our customer support department is open M-F, 8:30am - 4:30pm Pacific Standard Time.

503-774-5151
Email Customer Support

Sales

Our sales department is open M-F, 8:30am - 4:30pm Pacific Standard Time, or call any time, and place an order on our voice mail. We will get back to you the next business day!

1-800-456-9655
Email Sales

Mailing Info:

JMP Enterprises, LLC
4110 SE Hawthorne Blvd., #204
Portland, OR 97214